Managed & Support Services
Care21 delivers leading managed IT support services – our 24/7 remote support combines the best practice of leading industry methodologies, including ISO 20000 & 9000, ITIL and PRINCE2.
We have developed a managed service that aims to drive down costs, improve operational efficiency and increase your bottom line. Through regular monthly meetings with your dedicated Account Manager and Service Delivery Manager, we can ensure the agreed levels of service are consistently achieved and maintained through the duration of your support contract.
Our Managed Service offering can be tailored to your needs, with a UK Technical Service Desk, Proactive Remote Management & Monitoring and extended or full 24/7/365 models. We have nationwide spares locations and our multi-vendor approach is delivered through a wide network of experienced and accredited field engineers, backed up by specialist consultants, which allows us to offer a more responsive and efficient network & server support package.
We also offer a range of managed and support services specifically for many end-of-life products, including the sourcing and supply of these items.
Contact one of our advisors today for more information on our Managed & Support Services offerings at firstname.lastname@example.org.
We work with the leading brands, including Cisco and Juniper. Read more